Location: Unilever Thailand HQ (U-House Rama 9)
Workplace Flexibility: High
Alternative Title Name in Market: (Equivalent to Senior Manager/ Regional Manager) Workplace Experience, Workplace Management Services, Workplace Strategy & Project Management, etc.
Job Scope: Workplace Services Lead is responsible for Thailand, Myanmar, Cambodia, Laos (MCL) and Malaysia, reports to Workplace Services Director, All SEA. The role will be responsible for the Workplace Services transformation and be accountable for the day-to-day delivery of Workplace Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services but excluding technical services inside the production areas of our Supply Chain). The services scope will also include activities across the other Workplace Services areas (Real Estate, Travel and Agile Working and projects).
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Job Descriptions:- Lead Thailand, MCL and Malaysia Workplace Services organizational and service delivery transformation across the geography aligned to the outcome of the Facilities Management Transformation (FMT) project and the overall Workplace Services strategy.
- Ensure that the team will manage day to day operations of in-house teams and service provider (s) across the geography.
- Resolve performance and quality issues, escalating to Global Service Operations leads where required, ensuring timely resolution.
- Deliver harmonization and continuous improvement projects aimed at improving cost and service.
- Identify trends and actions to address where appropriate.
- Identify opportunities to improve understanding of the business requirements and adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities.
- Ensure the team will provide timely and accurate performance reports.
- Lead changes and improvements to metrics SLA’s, KPI’s, etc
- Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery.
- Be the geography Workplace Services Business Relationship Lead including:
- Review of service performance with client
- Review of actual cost & consumption and cost & consumption forecasts with client
- Medium to long-term joint business planning
- Escalate un-resolved issues to Global Service Operations
- Provide WEO projects updates to clients.
- Lead client service perception survey
- Lead operations and teams remotely.
- Lead positive working relationship with service providers and other key stakeholders.
- Lead multiple building projects like refurbishments, dilapidations, and office moves.
Qualifications:
- At least 7 years of work experience in Workplace Service Operations Management, preferably in an Integrated Facilities Management capacity.
- This person will have experience or knowledge about best practices, contracting methods, SLAs, KPIs, etc.
- He/she will be capable of developing strategies and developing/executing programs to make them happen.
- As part of a regional unit, this professional must have had exposure to the challenges of regional / sub regional operations.
- Experience in Corp Real Estate and/or relevant experiences in supporting HRS, Workplaces, Finance, IT, and other critical service delivery operations.
- Experience in management of third-party service providers
- Experience in managing insourced operations teams.
- Experience in engaging key senior level stakeholders at a corporate center level along with proven ability to influence and manage relationships with those stakeholders.
- Experience in managing multiple building projects.
Skills & Competencies:
- Service delivery
- Demonstrated Project management and change management skills.
- Leadership capability to create and lead a complex transformation.
- Strong communication skills
- Organizational awareness
- Change Catalyst
- Strategic influencing
- Team leadership and commitment
- Remote management skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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